Terms of Service

Last updated: September 30, 2026

Welcome to UptimeIO. These Terms of Service ("Terms") govern your access to and use of UptimeIO.com ("UptimeIO", "we", "us", or "our") uptime monitoring services, application dashboard, APIs, and related tooling (collectively, the "Services"). By creating an account or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that entity.

You must be at least 18 years old to use our Services. By using UptimeIO, you warrant that you meet this age requirement.

2. Description of Services

UptimeIO provides distributed infrastructure and application monitoring solutions, including:

  • HTTP/HTTPS endpoint, payload, and status code verification
  • Keyword monitoring of page content
  • Ping (ICMP) reachability checks
  • TCP port reachability and socket connectivity checks
  • DNS record monitoring (A, AAAA, CNAME, MX, TXT, and NS records)
  • SSL certificate expiry monitoring
  • Domain expiry monitoring
  • Multi-region consensus verification across 3 global monitoring locations
  • Heartbeat cron job dead-man switch monitoring
  • Public and password-protected Status Pages with custom domain support
  • Incident alerts via email, Slack, Telegram, Pushover, and Webhooks

3. Account Registration & Security

3.1 Account Creation

You must provide accurate and complete registration information. You are solely responsible for maintaining credentials confidentiality and for all actions taken under your account.

3.2 Account Security

You agree to maintain strong unique passwords, enable two-factor authentication when accessible, and immediately notify us at [email protected] if you detect unauthorized access.

4. Plans, Billing & Subscriptions

4.1 Plan Tiers

UptimeIO offers a Free plan (up to 50 monitors, with a minimum check interval of 5 minutes) alongside paid monthly and annual plans, Pro and Scale (both with a minimum check interval of 60 seconds). There is no Enterprise plan. Features, quotas, retention limits, and pricing are detailed on our Pricing Page.

4.2 Billing & Renewals

Paid plans renew automatically on a recurring monthly or annual basis until canceled via your dashboard settings. Upgrades take effect immediately on a prorated basis. Payments are processed by our payment provider, Dodo Payments.

4.3 Refunds

We offer a 10-day money-back guarantee on paid plans. If you request a refund within 10 days of the first payment for a paid plan (monthly or annual), we will refund that payment in full. To request a refund, email [email protected] from the address on your account. Subsequent renewal payments are not covered by this guarantee, but you can cancel at any time to prevent future renewals.

5. Acceptable Use Policy

You agree not to use UptimeIO to:

  • Monitor websites, IP addresses, or endpoints without authorization from the target owner.
  • Conduct Denial-of-Service (DoS) attacks, stress testing, or excessive resource exhaustion.
  • Circumvent probe rate limits or orchestrate abusive probe distributions.
  • Store illegal, infringing, or malicious content on public status pages.
  • Resell or sublicense the Services without written authorization from UptimeIO.

6. Service Availability

The Services are provided on a commercially reasonable efforts basis. We do not offer a service level agreement (SLA) or guarantee any level of uptime or availability, and we do not warrant that service operations will be completely error-free or uninterrupted. Real-time platform status is publicly published at status.uptimeio.com.

7. Intellectual Property

All software, visual designs, patents, trademarks, and documentation comprising UptimeIO remain the exclusive intellectual property of UptimeIO. You retain full ownership of your monitoring configurations and status page assets.

8. Privacy & Data Protection

Our data collection, GDPR compliance, and security controls are governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Third-Party Integrations

Our Services permit integration with third-party platforms (e.g., Slack, Telegram, Pushover, and custom Webhooks). We are not responsible for delivery delays or downtime originating within third-party notification APIs.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
  • UPTIMEIO SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES.
  • UPTIMEIO SHALL NOT BE LIABLE FOR DOWNTIME OR REVENUE LOSS INCURRED BY YOUR MONITORED APPLICATIONS.
  • OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE PRECEDING 12 MONTHS.

11. Indemnification

You agree to defend and hold harmless UptimeIO, its officers, employees, and agents from any claims, damages, or liabilities arising from your violation of these Terms or unauthorized monitoring of third-party domains.

12. Termination

You may terminate your account at any time via dashboard account settings. We reserve the right to suspend accounts immediately upon evidence of abuse or malicious probe targeting.

13. Governing Law

These Terms are governed by the laws of the European Union. Any dispute shall first be addressed through informal good-faith negotiation between parties.

14. Changes to Terms

We may update these Terms to reflect technical or legal developments. Notice of material modifications will be provided at least 30 days prior to enforcement.

15. General Provisions

If any provision is deemed unenforceable, remaining terms remain in full force. These Terms constitute the complete understanding between you and UptimeIO.

16. Contact Us

For questions concerning these Terms, reach out to: